DECA Hospitality Services Team Decision Making Practice Exam

Cocoa Bean Coffee Café's statement about not sharing customer information is an example of what type of behavior?

1. Ethical; marketing

2. Ethical; operational

3. Ethical; information management

4. Unethical; competition

The correct answer is: Ethical; information management

The correct answer highlights that not sharing customer information is an ethical practice in the context of information management. In the hospitality industry, especially in settings like Cocoa Bean Coffee Café, maintaining customer privacy and ensuring that their personal data is not shared without consent is crucial. This behavior reflects a commitment to ethical standards by protecting sensitive customer information, which builds trust and loyalty. By prioritizing information management, Cocoa Bean Coffee Café demonstrates its responsibility to its customers and compliance with privacy regulations, which is essential for any business operating in the service sector. This practice emphasizes the importance of safeguarding customer data and respecting their privacy rights, thus reinforcing the ethical considerations inherent in managing customer information.