DECA Hospitality Services Team Decision Making Practice Exam

From a legal standpoint, hospitality and tourism customers have the right to expect businesses in this industry to take?

1. Full responsibility

2. Reasonable care

3. Extra precautions

4. Legal action

The correct answer is: Reasonable care

In the context of hospitality and tourism, customers have the right to expect businesses to take reasonable care to ensure their safety and satisfaction. Reasonable care is a legal standard that implies that businesses should act in a way that a typical, prudent person would when taking care of customers. This includes maintaining a safe environment, providing adequate information, and fulfilling their obligations to avoid harm. The expectation of reasonable care is grounded in principles of liability and negligence. By adhering to this standard, businesses protect not only their clients but also themselves from potential legal repercussions stemming from accidents or incidents that may occur due to negligence. While full responsibility might sound appealing, it is often not practical or legally required in every situation. Extra precautions can certainly enhance customer safety but may not always be feasible or required under the law. Legal action is a consequence of failing to provide reasonable care, rather than an expectation that customers should have. Thus, the expectation that businesses will exercise reasonable care aligns closely with the legal principles governing the hospitality and tourism industries, directly influencing how businesses operate and interact with their clientele. This understanding emphasizes the importance of maintaining high standards of safety and service in order to fulfill legal obligations while fostering customer trust and satisfaction.