DECA Hospitality Services Team Decision Making Practice Exam

Providing technology tools to support sales is primarily to achieve which goal?

1. Decreasing employee engagement

2. Enhancing communication tools

3. Improving efficiency and productivity

4. Minimizing costs

The correct answer is: Improving efficiency and productivity

Providing technology tools to support sales is primarily aimed at improving efficiency and productivity. In a sales context, technology can streamline various processes, such as lead management, communication with clients, and tracking sales performance. By automating routine tasks or providing sales teams with better data and analytics, employees can focus on value-added activities, such as building relationships with customers and closing deals. This enhancement in efficiency leads to more effective use of time and resources, ultimately resulting in higher sales volumes and better customer satisfaction. When sales teams have the right technology at their fingertips, they can respond more swiftly to customer inquiries, tailor their pitches to fit customer needs, and manage their workload effectively, which all contribute to improved productivity. Therefore, the core goal of implementing such technology is to empower employees to perform their roles more effectively and efficiently, rather than focusing solely on cost-cutting or enhancing communication.