DECA Hospitality Services Team Decision Making Practice Exam

What impact can an employee injury have on workplace operations?

1. It can increase the workload of other employees

2. It can improve team morale

3. It can boost customer satisfaction

4. It can enhance productivity

The correct answer is: It can increase the workload of other employees

An employee injury can significantly increase the workload of other employees. When an employee is injured and is unable to perform their regular duties, the tasks that person would typically handle may need to be redistributed among the remaining staff members. This can lead to additional stress and pressure on other team members, as they may have to take on more responsibilities to ensure that operations continue smoothly. This added workload can affect their efficiency and overall job satisfaction, potentially impacting workplace morale and productivity. In contrast, the other options do not accurately reflect the likely consequences of an employee injury. Team morale is generally unlikely to improve in the wake of an injury, as it can create feelings of anxiety and concern among remaining employees. Customer satisfaction is usually negatively affected by such incidents due to potential delays or diminished service levels. Similarly, productivity tends to decline rather than enhance, as employees may struggle to meet heightened demands resulting from the loss of a colleague.