DECA Hospitality Services Team Decision Making Practice Exam

What is the most effective manner for a manager to deal with an employee who only delegates tasks to people of a certain race?

1. Ignore the behavior to avoid confrontation

2. Privately address the behavior directly with the employee

3. Publicly reprimand the employee in front of coworkers

4. Implement a strict policy against delegation

The correct answer is: Privately address the behavior directly with the employee

Addressing the behavior directly with the employee in a private setting is the most effective approach for several reasons. First, it allows for an open and honest communication channel between the manager and the employee, creating a safe space for dialogue. This intimacy can help the employee understand the inappropriateness of their behavior without the fear of public humiliation or defensiveness that might arise in front of coworkers. Moreover, discussing the issue privately facilitates a constructive conversation about workplace diversity and inclusivity, emphasizing how delegation should be based on skills and capabilities rather than racial or other discriminatory factors. This method fosters a more positive and respectful workplace culture, encouraging the employee to reflect on their actions and consider changing their behavior. In contrast, ignoring the behavior would likely allow it to continue unchecked, potentially leading to resentment among other team members and a toxic work environment. Public reprimanding could damage the employee's morale and create a hostile atmosphere without providing a true opportunity for growth or learning. Implementing a strict policy against delegation might address the symptom but would not effectively educate the employee or address the underlying issues of fairness and equality in delegation practices.