DECA Hospitality Services Team Decision Making Practice Exam

What might businesses lose if their employees are injured on the job and are unable to work?

1. revenue

2. customer loyalty

3. profitability

4. sales

The correct answer is: sales

When employees are injured on the job and unable to work, businesses primarily face the challenge of lost productivity, which can lead to a decrease in overall sales. If key personnel or a significant number of employees are out of commission, the business cannot operate at full capacity, likely leading to delayed service, unmet demand, or an inability to fulfill orders. This reduction in operational efficiency impacts how quickly and effectively the business can meet customer needs, directly affecting sales figures. While revenue, customer loyalty, and profitability are also important aspects of a business's financial health that can be impacted, the most immediate and tangible consequence of employees being unable to work is a direct drop in sales, as fewer products can be produced or fewer services can be rendered during that time. Thus, the inability to generate sales immediately ties back to operational capacity and workforce engagement.